Frequently Asked Questions

What is CelcomDigi Business Postpaid 5G Package Plan?

CelcomDigi Business Postpaid 5G is a Plan that offers 5G & 4G network to help businesses cope with greater demand for connectivity, now and in the future. No matter the size of the company, CelcomDigi Business Postpaid 5G has something for you.

Apakah laporan analisis media sosial Adqlo?

Laporan analisis media sosial memberikan pandangan mengenai prestasi media sosial anda. Ia termasuk data mengenai metrik seperti jumlah catatan, interaksi, pengikut, tontonan video, dan keberkesanan kandungan berbayar berbanding organik.

When is this package Plan available?

This Plan has been made available for subscription from 26th February 2024 and shall continue to be available until further notice issued by CelcomDigi.

Apakah sumber data yang digunakan dalam laporan ini?

Laporan ini dihasilkan menggunakan data dari pelbagai platform media sosial di mana jenama anda aktif. Ia termasuk maklumat dari Facebook, Instagram, dan platform lain yang berkaitan berdasarkan aktiviti media sosial anda.

Bagaimanakah data dikumpulkan dan dianalisis?

AI Adqlo mengumpul data dari akaun media sosial anda dan menggunakan analisis ramalan dan korelasi untuk menafsirkannya. Penanda aras berdasarkan kekerapan dan konsistensi penyiaran yang disyorkan oleh setiap platform, seperti yang ditentukan oleh algoritma mereka.

Apakah maksud istilah 'interaksi berbayar' dan 'interaksi organik'?

Paid interactions refer to engagements (likes, comments, shares) generated from paid advertisements or boosted posts. Organic interactions are those that occur naturally, without any paid promotion.

Who is eligible for the offerings?

The plan is open to all New and Existing CelcomDigi Business Customer which includes:

  • New registration
  • Mobile Number Portability (MNP) 
  • Change of rate plan
  • Prepaid to Postpaid conversion.

Mengapa penanda aras penting dalam laporan ini?

Penanda aras membantu membandingkan prestasi anda dengan standard industri atau purata platform. Sebagai contoh, laporan mungkin menunjukkan jika kekerapan pos anda berada di bawah penanda aras yang disyorkan, membantu anda menyesuaikan strategi anda.

I am a foreigner, can I register for this plan?

Yes, foreigners need to pay a deposit of RM500 at the point of registration, on top of the required advance payment. The deposit will act as an offset to any amount due under your Account and the balance Deposit will be returned to you within four (4) months from the termination date.

Apakah maksud 'pengedaran pasang'?

Pengedaran pos menunjukkan jenis kandungan yang anda siarkan (imej, video, dll.) dan seberapa kerap setiap jenis disiarkan. Ini membantu mengenal pasti format kandungan mana yang paling banyak digunakan dan paling berkesan.

What are the offers in CelcomDigi Business Postpaid 5G Package Plan?

Bagaimanakah saya boleh menggunakan 'peta haba interaksi'?

Peta haba interaksi dipaparkan apabila penonton anda paling aktif. Gunakan maklumat ini untuk menjadualkan siaran semasa waktu penglibatan puncak untuk memaksimumkan penglihatan dan interaksi.

Am I eligible for VoLTE?

All CelcomDigi Business Postpaid 5G Customers who are using iPhone 6s above and VoLTE certified Android devices are eligible for VoLTE subscription.

Apakah 'petua pantas' dalam laporan itu?

Petua cepat memberikan pandangan yang boleh ditindakan berdasarkan data anda. Mereka mungkin mencadangkan menyiarkan lebih kerap atau menyerlahkan jenis kandungan yang berjaya untuk membantu meningkatkan strategi media sosial anda.

What happens if my area has intermittent 5G connectivity?

Upon intermittent 5G connectivity, you will be connected to a 4G network.

Bagaimanakah 'nisbah interaksi rangsangkan' dikira?

Nisbah interaksi rangsangan menunjukkan peratusan interaksi yang berasal dari catatan yang ditingkatkan berbanding pos organik. Ini membantu menilai keberkesanan promosi berbayar anda.

Where can I check the 5G coverage area?

You may check here or visit the nearest Celcom or Digi outlets to check whether your address falls within the 5G coverage area.

Di mana saya boleh mendapatkan lebih banyak bantuan atau penjelasan mengenai laporan tersebut?

Anda boleh menghubungi pasukan sokongan Adqlo di support@adqlo.com atau lawati laman web mereka di www.adqlo.com untuk bantuan dan pertanyaan lanjut.

What does Unlimited Calls to all Networks mean?

Unlimited Calls apply to all domestic mobile/fixed on-net and off-net usages (excluding video calls, calls to special numbers, calls to toll-free 1-300/1-800 numbers and calls to 121 numbers).

What is the offering for supplementary plan?

From as low as RM48 monthly per line, you will get to enjoy high-speed internet & Unlimited calls to all networks when you subscribe to CelcomDigi Business Postpaid 5G Supplementary line.

What are the available roaming passes for CelcomDigi Business Postpaid 5G plan?

The available roaming passes for Principal Line(s) subscribed under the Plan are per listed below.

While Supplementary Line(s) may subscribe for roaming passes available here.

What are the available Add-Ons passes for CelcomDigi Business Postpaid 5G plan?

The available Add-Ons are as per listed below.

For more information on roaming passes Add-Ons, click here.

Can I use the Monthly Internet quota while roaming?

No. The Monthly Internet quota is applicable for domestic use only (within Malaysia). Internet usage while roaming will be chargeable on top of monthly commitment at roaming charges.

What happens if I do not fully utilize my Internet Add On?

Any unused Internet quota will be forfeited by the end of your billing cycle.

Will I get to view the Internet Add On plan I have subscribed to?

Yes. You can view the Internet Add On plan you have subscribed to via the Celcom Life app & MyDigi app.

Will I be getting any SMS notification on usage utilisation?

Yes, the system will send an SMS notification upon reaching the threshold below:

What happens if I fully utilise my monthly Internet allocation within the billing cycle?

You can still enjoy the Internet access at 10Mbps. To continue enjoying the Internet service at a faster speed, you can purchase the Internet Add-On via Celcom Life App or MyDigi App or Business Portal.

What happens if I do not fully utilise my monthly Internet allocation?

You can still enjoy the Internet access at 10Mbps. To continue enjoying the Internet service at a faster speed, you can purchase the Internet Add-On via Celcom Life App or MyDigi App or Business Portal.

Bagaimanakah saya boleh membayar bil saya?

  • Pengebilan Auto
  • Mesin Teller Automatik (ATM)
  • Tingkatkan e-dompet
  • Portal Perniagaan
  • Aplikasi Celcom/Aplikasi MyDigi
  • Outlets Celcom/ Kedai Digi/Agensi pembayaran lain
  • Pusat Hubungi
  • e-Bayaran
  • Perbankan Internet
  • JomPay
  • Bayar Cara Anda
  • Kios Perkhidmatan Diri (SSK)
  • Tele-perbankan

Can I terminate my plan before the contract ends?

If you terminate before the contract ends, it will trigger a penalty and early termination fees apply.

How do I terminate my contract?

Termination of service can be made to CelcomDigi careline by dialing *1111.

Can I terminate one of the packages included in the bundle?

No, you cannot terminate individual packages within the bundle. The entire bundle must be terminated as a whole.

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