Frequently Asked Questions

What is Cashless Terminal Payment Bundle?

This is a cashless terminal bundled with Business Postpaid 58 plan.

Who can subscribe to this package?

This package is open to all New and Existing CelcomDigi Business Customer with valid BRN. Passing the CTOS checks, and financial assessment will be required to qualify.

Does the bundle come with commitment contract?

Yes, it comes with a 24-month contract

What are the offers in MyTani Cashless Payment Bundle plan?

You will get a bundle included of:

  • 1x Cashless Terminal Payment Plan  
  • 1 x CelcomDigi Business Postpaid 5G 58
  • 1 x FREE Cashless Payment Terminal

What is Cashless Terminal Payment Plan

A cashless payment plan that accepts all payment types. Comes with a free payment terminal.

What model is the terminal?

MF66S Qr-Code Generator

Who is the vendor and support provider?

MyTani Resources is the vendor and support provider

What is the cost for the terminal?

The terminal is bundled with the plan and it is FREE

What is the Merchant Discount Rate (MDR)?

Competitive rate of just 1% per transaction

How long before the merchant can receive their payment?

T+1 working days (e.g transaction Monday, merchant will receive payment back on Tuesday)

Who should I contact in any event of device malfunction, transaction issues or any merchant inquiry?

Contant MyTaniResources at +6019-360 5975 or +6019 747 7889. You may also email them at mytaniholding@gmail.com

What is the cost for the terminal?

The terminal is bundled with the plan and it is FREE

What is the Merchant Discount Rate (MDR)?

Competitive rate of just 1% per transaction

What is CelcomDigi Business Postpaid 5G 58 Plan?

CelcomDigi Business Postpaid 5G 58 is a Plan that offers Unlimited 5G to help your business cope with greater demand for connectivity, now and in the future.

How much do I have to pay for this mobile plan?

The price has been included in the package bundle price, you don’t have to pay a separate amount except for the Add Ons (If any).

What are the offerings in CelcomDigi Business Postpaid 5G 58?

The offerings are as follow:

What does Unlimited Calls to all Networks mean?

Unlimited Calls apply to all domestic mobile/fixed on-net and off-net usages (excluding video calls, calls to special numbers, calls to toll-free 1-300/1-800 numbers and calls to 121 numbers).

What happens if my area has intermittent 5G connectivity?

Upon intermittent 5G connectivity, you will be connected to a 4G network.

What is the available Add-On for Hotspot?

For Principal Line, you can purchase Hotspot Add-On as follows:

What happens if I fully utilise my monthly Internet allocation within the billing cycle?

You can still enjoy the Internet access at 64kpbs up to 15GB. To continue enjoying the Internet service at a faster speed, you can purchase the Internet Add-On via Celcom Life App or Business Portal

What happens if I do not fully utilise my monthly Internet allocation?

Any unutilised Internet allocation will be forfeited upon commencement of the next billing cycle.

If I have exceeded the Fair Usage Policy (FUP), can I continue to browse?

Yes, upon exceeding the Fair Usage Policy (FUP) allocation of (800GB) of the Mobile Internet Quota, Internet Usage will be throttled down to 10mpbs until your next billing cycle.

Can I terminate my plan before the contract ends?

If you terminate before the contract ends, it will trigger a penalty and early termination fees apply.

How do I terminate my contract?

Termination of service can be made to CelcomDigi careline by dialing *1111.

Can I terminate one of the packages included in the bundle?

No, you cannot terminate individual packages within the bundle. The entire bundle must be terminated as a whole.

Back
© Hak Cipta 2024 CelcomDigi Berhad (Dahulu dikenali sebagai Digi.Com Berhad) [Nombor Pendaftaran 199701009694 (425190-X)]. Semua Hak Terpelihara.
© Hak Cipta 2024 CelcomDigi Berhad