Frequently Asked Questions

What is TelePharma Savers Plan?

TelePharma Savers is a digital healthcare solution aimed at modernizing primary healthcare services in Malaysia. It offers an e-commerce marketplace for medical supplies, devices, consumables and etc to primary healthcare facilities such as general practitioners, specialist clinics and etc. The digital healthcare solution is provided by eMedAsi and it comes bundled with CelcomDigi Business 5G WiFi.

Siapa yang boleh melanggan Pelan Penjimat TelePharma ini?

Pakej TelePharma Savers hanya terbuka kepada semua penyedia penjagaan kesihatan dengan BRN yang diperlukan.

Adakah bundle itu datang dengan kontrak komitmen?

Ya, ia datang dengan kontrak 24 bulan

What is the Geran Digital PMKS Madani?

An initiative from the Malaysian government to help Micro, Small and Medium Enterprises (MSMEs) improve digitisation applications in their daily business operations. The grant will match 50% or up to RM5,000 for eligible businesses. This grant is only applicable for the first 12 months of the contract bundle.

How do I qualify for this Digital PMKS Madani grant?

To qualify your business needs to be pass these criteria:

  • Available to MSME and Cooperative registered under the relevant laws of Malaysia.
  • The company is at least 60% owned by Malaysian citizens.
  • The company has been in operation for at least six months.
  • The company has a minimum average annual sales turnover of RM50,000.
  • Must not have received previous Digitalisation Matching Grants.

Are all products subjected to the 50% off or up to RM5,000 from the Geran Digital PMKS Madani?

Only selected solutions offered by CelcomDigi come with the 50% off rebate for the first 12 months of the contract bundle.

Apakah maksud 'pengedaran pasang'?

Pengedaran pos menunjukkan jenis kandungan yang anda siarkan (imej, video, dll.) dan seberapa kerap setiap jenis disiarkan. Ini membantu mengenal pasti format kandungan mana yang paling banyak digunakan dan paling berkesan.

Any additional cost involved?

Processing fee (RM10/line), SST and proration (if any).

What are the offers in TelePharma Savers package?

You will get a bundle included of:

  • 1 x Digital Healthcare Package by eMedAsia
  • 1 x Business 5G WiFi (up to 500Mbps)
  • 1 x Free 4G/5G router

What is eMedAsia?

eMedAsia is a digital platform aimed at modernizing primary healthcare services in Malaysia. It offers an e-commerce marketplace for medical supplies, devices, consumables etc to primary healthcare facilities such as general practitioners, specialist clinics etc. eMedAsia also provides laboratory services.

Who can use eMedAsia?

The platform is open to all private clinic owners, including dental, ambulatory care centres, and hospitals. Patients can also use eMedAsia to access healthcare services. 

How can I contact eMedAsia for support?

You can contact eMedAsia via email at help@emedasia.com or contact eMedAsia’s support team at 017-3441233 during office hours (09:00am - 05:30pm) for assistance.

How do I register my clinic on eMedAsia?

Registration is free. Visit the eMedAsia website, click on 'Register', and fill out the required details about your clinic. The documents required are Borang B/F, APC and MMC.

What benefits do clinic owners get from using eMedAsia?

Clinic owners can procure medical supplies at competitive prices, manage logistics efficiently, access biochemistry services and gain access to a wide network of suppliers and other clinics within Malaysia.

How does eMedAsia help with inventory management?

eMedAsia provides third-party logistics (3PL) and fourth-party logistics (4PL) services, including warehousing, processing, picking, packing, and last-mile delivery, which helps reduce inventory costs. 

How long will my order take to reach my clinic?

Each order will take approximately 2-5 business days to be completed. 

What should I do if I encounter technical issues on the eMedAsia platform?

If you experience any technical issues, contact eMedAsia support via email at help@emedasia.com or 0173441233 during office hours for assistance.

Is my personal and medical information secure on eMedAsia?

Yes, eMedAsia uses advanced security measures to protect your personal and medical information. Data shared with healthcare providers is handled with strict confidentiality.

What future services does eMedAsia plan to offer?

eMedAsia plans to expand its digital services to include comprehensive primary and specialist care services, enhanced patient experiences, and optimized health outcomes through business process automation and integrated solutions. eMedAsia plans to develop its own Patient Management module which would allow clinics to monitor and manage patient flow. Lastly, eMedAsia plans to develop its own Clinic Management System which will be available to all its members.

Apakah Perniagaan 5G WiFi?

Perniagaan 5G WiFi menawarkan sambungan yang mudah dan lancar dengan penghala yang tidak memerlukan persediaan yang kompleks, membolehkan anda mengakses internet dengan cepat tanpa sebarang pemasangan.

How can I stay updated with new features and services on eMedAsia?

You can stay updated through eMedAsia social media pages or regularly checking their website for announcements and updates.

Bagaimanakah saya memasang penghala?

Penyediaan sangat mudah. Penghala rumah 5G canggih menghubungkan secara wayarles ke rangkaian sehingga tidak memerlukan kabel ethernet atau perkakasan tambahan.

Cukup pasangkannya di mana anda mendapat isyarat 5G terkuat di rumah anda - sedekat mungkin dengan tingkap.

Isyarat yang kuat ditunjukkan oleh lampu LED pada penghala anda.

How does eMedAsia benefit from the Malaysian Medical Association (MMA)?

eMedAsia is supported by the MMA via its investment arm KOOP MMA. This partnership helps in integrating healthcare services and improving access to primary care across Malaysia.

Through this collaboration general practitioners are able to help and support each other. As eMedAsia’s slogan goes “For doctors, By doctors”.

Berapa cepat sambungan Internet?

Anda akan menaikkan kelajuan Internet sehingga 300Mbps melalui WiFi dan 500Mbps melalui kabel.

What happens if my area has intermittent 5G connectivity?

Upon intermittent 5G connectivity, you will be connected to a 4G network.

Where can I check the 5G coverage area?

You may check here or visit the nearest Celcom or Digi outlets to check whether your address falls within the 5G coverage area.

Does the 5G home WiFi come with calls and SMS?

This plan does not support calls and SMS.

Can I use this service whilst roaming overseas?

No, you cannot use this service outside Malaysia.

If I have exceeded the Fair Usage Policy (FUP), can I continue to browse?

Yes, upon exceeding the Fair Usage Policy (FUP) allocation of (1000GB), the speed will be throttled down to 512kbps until your next billing cycle. To continue the service at regular speeds, you may purchase an add-on Internet plan.

What are the available add-on Internet packages?

You can purchase any of the following add-on Internet packages below:

Bagaimanakah saya membeli pelan Internet tambahan?

Anda boleh membeli pelan Internet tambahan melalui aplikasi Celcom Life, Celcom Life Hub, aplikasi MyDigi atau dengan mendail*200#.

Jika saya mempunyai langganan Pelan Harian Plus yang aktif, kuota Internet mana yang akan digunakan terlebih dahulu?

Pelan Harian Plus akan digunakan terlebih dahulu.

Bolehkah saya membeli beberapa langganan Pelan Harian Plus?

Tidak. Pembelian berbilang semasa langganan aktif untuk Pelan Harian Plus tidak dibenarkan.

Adakah saya dapat melihat pelan tambahan Internet yang telah saya langgan?

Ya. Anda boleh melihat pelan tambahan Internet yang telah anda langgan melalui aplikasi Celcom Life, Celcom Life Hub & aplikasi MyDigi. Walau bagaimanapun, kuota Pelan Bulanan Plus anda akan ditambah kepada kuota Internet pelan asas anda.

Apa yang berlaku kepada kuota pelan tambahan Internet saya yang tidak digunakan setelah tamat tempoh langganan?

Sebarang kuota yang tidak digunakan akan hilang selepas 24 jam untuk Pelan Harian Plus, atau setelah pembaharuan kitaran bil anda untuk Pelan Bulanan Plus.

Apakah tempoh jaminan untuk router?

Router mempunyai tempoh jaminan dua puluh empat (24) bulan.

Bagaimana jika router saya rosak dan memerlukan penggantian?

Router WiFi Plug-and-Play yang disediakan dilindungi oleh jaminan terhad semasa tempoh kontrak anda.

Di mana saya pergi untuk menggantikan router yang rosak?

Anda boleh masuk di mana-mana Kedai Celcom Bluecube & Digi untuk penggantian peranti.

Peranti apa yang boleh saya sambungkan ke router rumah 5G?

Anda boleh menyambungkan mana-mana peranti berkemampuan Wi-Fi di rumah anda ke penghala rumah 5G, dari PC ke komputer riba hingga set top box ke peralatan pintar.

Apakah perbezaan antara isyarat 2.4 GHz dan 5 GHz pada pelan WiFi rumah 5G saya?

The 5 GHz signal is faster but covers a shorter distance and has weaker wall penetration. The 2.4 GHz signal is slower but covers a greater distance with better wall penetration.

Siapa yang memiliki router?

Penghala kekal sebagai harta CelcomDigi sepanjang tempoh kontrak. Pelanggan akan memperoleh pemilikan dan memberi hak kepada penghala setelah tamat tempoh kontrak anda. Untuk kejelasan, sekiranya anda memilih pembatalan perkhidmatan sebelum kontrak tamat tempoh, anda boleh memastikan penghala tertakluk kepada pembayaran caj penalti penamatan.

Apa yang berlaku jika penghala WiFi 5G yang disediakan oleh CelcomDigi rosak atau hilang semasa tempoh kontrak saya?

Sebarang kehilangan atau kerosakan (kerosakan fizikal, kerosakan air, serangan kilat, terbakar, atau kecuaian oleh pelanggan) akibat kecuaian atau penyalahgunaan tidak dilindungi di bawah jaminan, dan sebarang permintaan untuk penggantian dikenakan bayaran, anda akan ditawarkan dengan pilihan penggantian langsung di RRP.

Bolehkah saya membeli router tanpa kontrak?

Tidak, pakej ini dilengkapi dengan kontrak 24 bulan.

Bolehkah saya menyimpan penghala sebaik sahaja tempoh kontrak telah tamat?

Ya, pemilikan penghala akan dipindahkan kepada anda setelah kontrak tamat tempoh.

Can I terminate my plan before the contract ends?

If you terminate before the contract ends, it will trigger a penalty and early termination fees apply.

How do I terminate my contract?

Termination of service can be made to CelcomDigi careline by dialing *1111.

Can I terminate one of the packages included in the bundle?

No, you cannot terminate individual packages within the bundle. The entire bundle must be terminated as a whole.

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