CelcomDigi Business Fibre™ is a service that provides High Speed Internet (HSI) that uses optical fiber technology offered to businesses. It allows you to enjoy ultrafast internet directly to your computer or via seamless Wi-Fi access anywhere within your office.

All Corporate Individual and Corporate Officials are eligible for CelcomDigi Business Fibre™ 

The following is a list of plans we offer (unless provided otherwise for promotions):

There is no upfront fee required. A deposit fee of RM500 is only chargeable to non-Malaysians and is to be paid upfront.

For the credit limit, please refer to the table below:

Minimum subscription period is 24 months from the activation date.

CelcomDigi Business Fibre™ account is on a postpaid basis and cannot be converted to a prepaid basis.

You may call our Customer Service Consultant at 1111 (for CelcomDigi customers) or 019-6011111 (for non-Celcom customers) for end-to-end service enquiries on CelcomDigi Business Fibre™.

Installation can be scheduled immediately during registration. Installation date may vary depending on TechXpert’s availability and you may be required to provide an alternative date for the installation if the first installation date is unavailable.

Upon receiving the welcome email or SMS, you may call 1111 (for CelcomDigi customers) or 019-6011111 (for non-CelcomDigi customers) to reschedule the installation slot.

You may call our Contact Centre at 1111 (for CelcomDigi customers) or 019-6011111 (for non-CelcomDigi customers) for cancellation.

You will not be charged any fee if you request to reschedule within a minimum of four (4) days prior to the installation date. A rescheduling fee of RM200 will be imposed if you reschedule your appointment within four (4) days of your previously set appointment.

You will be able to subscribe and enjoy more than the 30Mbps plan if you stay in a fibre infra-area. However, in some high-rise areas which is covered by VDSL infra you would only be able to subscribe to 30Mbps plan.

The installation process will take approximately three (3) to six (6) hours depending on the premises. You will receive a call from Celcom four (4) days prior to the appointment date to confirm the installation date and time. In the event that you are not reachable, we will deem the appointment confirmed and proceed to inform our TechXpert. Our TechXpert will make a call to you on the day of the installation to arrange for the installation to take place.

CelcomDigi will provide the standard installation for free to all CelcomDigi Business Fibre for Business customers. The standard installation will include 100m of cabling from the nearest fibre distribution point to the BTU/modem inside your office. Only visible cabling (uncovered) inside the premises is considered as a standard installation. Any variation of the above will be considered as a non-standard installation and the cost shall be borne by you.

The term of standard installation can be found below:

Standard Installations: The installation at your home that CelcomDigi perform is Standard Installation.  Should you require any non-standard installation (including but not limited to over the ceiling, underground ducts,  concealed wiring and etc.), you may request CelcomDigi installer, or another party appointed by you, to do the  same, and you would be liable for the charges that the installer levies on you for the non-standard installation, and  CelcomDigi are not responsible for any defects and/or damage caused or contributed by CelcomDigi installer  in undertaking the non-standard installation requested by you.

Standard Installation includes the following elements: Up to 100 meters fibre cable connection from the nearest Distribution Point (“DP”) to the BTU and up to 2m of RJ45 cable from the BTU to the CPE. Should you require additional length of cable, you will have to bear any extra charges following the rates of RM 50 for every 5m of fibre cable.

Standard Installation does not include any of the following: trenching work, non-direct cable routing, underground, concealed or over-roof cabling. Such work and its associated charges will be negotiated directly between you and the installer and will be completed at your expense. CelcomDigi will not be held responsible for the quality or completeness of such work.

There will be potential drilling to connect the service to your office. You will need to approve the drilling and the design of the connection prior to installation in the service installation form. Any building space requiring management approval shall be taken up by the customer.

Step 1: Search for your CelcomDigi Business Fibre™ SSID as displayed on the Router, using a computer or a smart device.

Step 2: Select the CelcomDigi Business Fibre™ SSID and enter the security key displayed on the Router.

Step 3: You are now connected. Enjoy your CelcomDigi Business Fibre™ anywhere within your office.

We will install a Router (RGW) and a Modem (ONT) on your premises.

The Modem has a warranty period of twelve (12) months. The Router have a warranty period of twenty-four (24) months.

You will not be charged for the replacement of the devices during the warranty period due to damages caused by a manufacturing defect. In the event that the device is damaged due to your negligence, you will be charged RM300 for the replacement of the Router and the Modem.

The service is compatible with selected brands and models of CCTV only. The CCTV must be compatible with a private dynamic IP and the CCTV supplier must be contacted for the configuration. For other external devices, it is necessary that they are genuine and with legal contents to ensure a seamless experience. CelcomDigi will not be responsible for the downgrading of experience if non-genuine external devices with illegal contents are used.

You will see a statement reflecting your monthly pro-ration of the access fee from the date of your activation to the date that you are billed and a stamp fee of RM10. Additional charges and rebates will be reflected based on the offerings that are part of your package.

CO customer can check the information and pay bill online via (https://bizcare.celcom.com.my/bizcareui).

Not Applicable at the moment.

Not Applicable at the moment.

You may request service relocation, subject to the availability of the service at the new location at the rate of RM200 per request.

You may request termination of your account, and if you are still within the contract period, your termination fee will be waived provided that you produce an original utility bill with your new location address.

You will be charged an early Termination Fee for the remaining months or RM500, whichever is higher.

For the time being, termination can only be done by calling our Customer Service Consultant at 1111 (for CelcomDigi customers) or +6019-6011111 (for Non-CelcomDigi Mobile).

You are only required to return the Modem (BTU/ONT), as all other devices belong to you. Our TechXpert will arrange to collect the Modem from your premises, and if you fail to return the Modem, you will be charged a fee of RM500.

Our Customer Service Consultant will advise you to settle the outstanding payment (if any) and arrange for collection of the Modem (if required). Upon collection of the Modem and settlement of the outstanding bill, or in the case of Modem not being required to be returned or there is no outstanding bill, our Customer Service Consultant will complete the termination order and you will receive your final bill in the next bill cycle.

Yes, there will be a 24-month contract period for CelcomDigi Business Fibre™

The VOIP will be delivered to you separately (approximately within 1 month after activation)

Yes, our Fibre Support will send the tracking number to the Account Manager/Dealer after the VOIP is delivered to you.

This is because after installation of the Fibre, we will still need to access your eligibility before sending the device to you. 

No, you will receive an installation guide to assist you in the VOIP installation. Otherwise, you may request a remote guide to assist you

You may send an e-mail request to our Fibre Support Team at digibizfiber_support@digi.com.my. You will receive a welcome e-mail for the 3CX web access.