Frequently Asked Questions

What is Digital HR Management Plan?

A package that offers all-in-one HR system that can be managed anytime and anywhere bundled with CelcomDigi Business 5G WiFi.

What is Digital HR Management+ Plan?

A package that offers all-in-one HR system that can be managed anytime and anywhere bundled with CelcomDigi Business 5G WiFi and Business Postpaid 168 plan.

Who can subscribe to this Plan?

This package is open to all New and Existing CelcomDigi Business Customer with valid BRN.

Does the bundle come with commitment contract?

Yes, it comes with a 24-month contract

What is the Geran Digital PMKS Madani?

An initiative from the Malaysian government to help Micro, Small and Medium Enterprises (MSMEs) improve digitisation applications in their daily business operations. The grant will match 50% or up to RM5,000 for eligible businesses. This grant is only applicable for the first 12 months of the contract bundle.

How do I qualify for this Digital PMKS Madani grant?

To qualify your business needs to be pass these criteria:

  • Available to MSME and Cooperative registered under the relevant laws of Malaysia.
  • The company is at least 60% owned by Malaysian citizens.
  • The company has been in operation for at least six months.
  • The company has a minimum average annual sales turnover of RM50,000.
  • Must not have received previous Digitalisation Matching Grants.

Are all products subjected to the 50% off or up to RM5,000 from the Geran Digital PMKS Madani?

Only selected solutions offered by CelcomDigi come with the 50% off rebate for the first 12 months of the contract bundle.

What does 'post distribution' mean?

Post distribution shows the types of content you posted (images, videos, etc.) and how frequently each type was posted. This helps identify which content formats are most used and most effective.

Any additional cost involved?

Processing fee (RM10/line), SST and proration (if any).

What are the offers in CelcomDigi Business Postpaid 5G Package Plan?

What are the offers in the Digital HR Management+ package?

You will get a bundle included of:

  • 5 x HR Super App License (altHR)
  • 1 x Business 5G WiFi (up to 500Mbps)
  • 1 x Business Postpaid 168 plan
  • 1 x Free 4G/5G router
  • 1 x Free 5G phone

What is HR Super App?

altHR is a full-service HR super app that helps companies of all sizes manage core HR functions such as leave entitlements, claims, employee profiles, and paperwork (see full list of core HR modules here).

It offers you developed solutions around Perks & Benefits, Employee Engagement, as well as Performance Management.

With an eye on the increasingly commonplace post-pandemic way of work that's more digital and flexible, altHR also helps companies manage remote work and productivity better with Digital Workspace to support your HR digitalization journey.

Where can I use altHR?

The altHR app is available on iOS & Android, as well as supported web browsers.

The altHR admin dashboard, on the other hand, is only accessible via the web app.

What's next for my HR Super App solution?

You will receive an activation link from our altHR team to register and onboard your company and employees within 5 working days.

What if I do not know how to set up my HR Super App account?

You can check out our knowledge base page to get self-guided resources. https://althr.my/library.

Can I access all modules?

Yes, once you subscribe to Digital HR Management you will have access to ALL altHR features. This subscription will include full access to all modules such as Leaves, Expenses, Checkins, Checklists, Documents, Highlights, Onboarding, Company Calendar, Time Tracking, and Rostering.

What modules are chargeable?

Modules not included in the Free Plan will be charged at RM1/employee/module unless otherwise stated. New features in the future may be chargeable. Pricing excludes SST.

How do I sign up for altHR?

Once you subscribe for the Digital HR Management package, wait for an activation email. Once that arrives, click on the link and create your login. That's it — you'll be able to see your dashboard and start your digital journey with altHR!

Do all my employees need to sign up?

No, only one admin is required to sign up for each company. Thereafter, that admin will be able to add and manage other employees on altHR.

How will my company be billed?

Billing is via automatic monthly charge to the assigned credit or debit card.

How secure is my data in altHR?

altHR database is hosted on a top ranked cloud infrastructure trusted by banks and Fortune 500 companies

What is Business 5G WiFi?

Business 5G WiFi offers easy, seamless connectivity with router that requires no complex setup, allowing you to quickly access the internet without any installation.  

How do I install the router?

Setting up is super easy. The advanced 5G home router connects wirelessly to the network so there is no need for ethernet cables or extra hardware.  

Just plug it in where you get the strongest 5G signal in your home – as close to a window as possible.  

A strong signal is indicated by the LED light on your router.

How fast is the Internet connectivity?

You will enjoy Internet speed of up to 300Mbps via WiFi and 500Mbps via cable.

What happens if my area has intermittent 5G connectivity?

Upon intermittent 5G connectivity, you will be connected to a 4G network.

Where can I check the 5G coverage area?

You may check here or visit the nearest Celcom or Digi outlets to check whether your address falls within the 5G coverage area.

Does the 5G home WiFi come with calls and SMS?

This plan does not support calls and SMS.

Can I use this service whilst roaming overseas?

No, you cannot use this service outside Malaysia.

If I have exceeded the Fair Usage Policy (FUP), can I continue to browse?

Yes, upon exceeding the Fair Usage Policy (FUP) allocation of (1000GB), the speed will be throttled down to 512kbps until your next billing cycle. To continue the service at regular speeds, you may purchase an add-on Internet plan.

What are the available add-on Internet packages?

You can purchase any of the following add-on Internet packages below:

How do I purchase an add-on Internet plan?

You can purchase an add-on Internet plan via the Celcom Life app, Celcom Life Hub, MyDigi app or by dialing *200#.

If I have an active Plus Daily Plan subscription, which Internet quota will be utilized first?

The Plus Daily Plan will be utilized first.

Can I purchase multiple Plus Daily Plan subscriptions?

No. Multiple purchases upon active subscription for Plus Daily Plan is not allowed.

Will I get to view the Internet add-on plan I have subscribed to?

Yes. You can view the Internet add-on plan you have subscribed to via the Celcom Life app, Celcom Life Hub & MyDigi app. However, your Plus Monthly Plan quota will be added to your base plan Internet quota.

What is CelcomDigi Business Postpaid 5G 168 Plan?

CelcomDigi Business Postpaid 5G 168 is a Plan that offers Unlimited 5G to help your business cope with greater demand for connectivity, now and in the future.

What happens to my unutilized Internet add-on plan quota upon expiry of the subscription?

Any unutilized quota will be forfeited after 24 hours for the Plus Daily Plan, or upon renewal of your bill cycle for the Plus Monthly Plan.

How much do I have to pay for this mobile plan?

The price has been included in the package bundle price, you don’t have to pay a separate amount except for the Add Ons (If any).

What is the warranty period for the router?

The router has a warranty period of twenty-four (24) months.

What are the offerings in CelcomDigi Business Postpaid 5G 168?

The offerings are as follow:

For more information on the Plan, click here.

What if my router is faulty and needs replacement?

The provided Plug-and-Play WiFi routers are covered by a limited warranty during your contract period.

What does Unlimited Calls to all Networks mean?

Unlimited Calls apply to all domestic mobile/fixed on-net and off-net usages (excluding video calls, calls to special numbers, calls to toll-free 1-300/1-800 numbers and calls to 121 numbers).

Where do I go to replace a faulty router?

You can walk-in at any Celcom Bluecube & Digi Stores for a device replacement.

What happens if my area has intermittent 5G connectivity?

Upon intermittent 5G connectivity, you will be connected to a 4G network.

What devices can I connect to the 5G home router?

You can connect any Wi-Fi capable devices in your home to the 5G home router, from PCs to laptops to set top boxes to smart appliances.

What is the available Add-On for Hotspot?

For Principal Line, you can purchase Hotspot Add-On as follows:

What is the difference between the 2.4 GHz and 5 GHz signal on my 5G home WiFi plan?

The 5 GHz signal is faster but covers a shorter distance and has weaker wall penetration. The 2.4 GHz signal is slower but covers a greater distance with better wall penetration.

What are the countries included in my FREE roaming feature?

There are 22 countries included in the FREE roaming feature: Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Macao, Myanmar, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, UK, Vietnam.

Who owns the router?

The router remains CelcomDigi's property throughout the contract period. Customers will obtain ownership and entitle to the router upon expiry of your contract period. For clarity, in the event you opt for service cancellation before the contract expires, you may keep the router subject to payment of termination penalty charges.

Can I use the Monthly Internet quota while roaming?

No. The Monthly Internet quota is applicable for domestic use only (within Malaysia). Internet usage while roaming will be chargeable on top of monthly commitment at roaming charges.

What happens if the 5G WiFi router provided by CelcomDigi was damaged or lost during my contract period?

Any loss or damage (physical damage, water damage, lightning strike, burned, or negligence by customer) due to negligence or abuse is not covered under the warranty, and any requests for replacements are chargeable, you will be offered with an outright replacement option at RRP.

What happens if I fully utilise my monthly Internet allocation within the billing cycle?

You can still enjoy the Internet access at 64kpbs up to 15GB. To continue enjoying the Internet service at a faster speed, you can purchase the Internet Add-On via Celcom Life App or Business Portal.

Can I purchase the router without a contract?

No, the package comes with 24-month contract.

What happens if I do not fully utilise my monthly Internet allocation?

Any unutilised Internet allocation will be forfeited upon commencement of the next billing cycle.

Can I keep the router(s) once the contract period has expired?

Yes, the router ownership will be transferred to you once the contract expires.

If I have exceeded the Fair Usage Policy (FUP), can I continue to browse?

Yes, upon exceeding the Fair Usage Policy (FUP) allocation of (800GB) of the Mobile Internet Quota, Internet Usage will be throttled down to 10mpbs until your next billing cycle.

Can I terminate my plan before the contract ends?

If you terminate before the contract ends, it will trigger a penalty and early termination fees apply.

How do I terminate my contract?

Termination of service can be made to CelcomDigi careline by dialing *1111.

Can I terminate one of the packages included in the bundle?

No, you cannot terminate individual packages within the bundle. The entire bundle must be terminated as a whole.

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