Frequently Asked Questions

Apakah Pelan Pengurusan Sumber Manusia Digital?

Pakej yang menawarkan sistem HR semua-dalam-satu yang boleh diuruskan bila-bila masa dan di mana sahaja yang dibundel dengan CelcomDigi Business 5G WiFi.

Apakah Pelan Pengurusan Sumber Manusia Digital+ ?

Pakej yang menawarkan sistem HR semua-dalam-satu yang boleh diuruskan bila-bila masa dan di mana sahaja yang dibundel dengan pelan CelcomDigi Business 5G WiFi dan Business Postpaid 168.

Who can subscribe to this Plan?

This package is open to all New and Existing CelcomDigi Business Customer with valid BRN.

Does the bundle come with commitment contract?

Yes, it comes with a 24-month contract

What is the Geran Digital PMKS Madani?

An initiative from the Malaysian government to help Micro, Small and Medium Enterprises (MSMEs) improve digitisation applications in their daily business operations. The grant will match 50% or up to RM5,000 for eligible businesses. This grant is only applicable for the first 12 months of the contract bundle.

How do I qualify for this Digital PMKS Madani grant?

To qualify your business needs to be pass these criteria:

  • Available to MSME and Cooperative registered under the relevant laws of Malaysia.
  • The company is at least 60% owned by Malaysian citizens.
  • The company has been in operation for at least six months.
  • The company has a minimum average annual sales turnover of RM50,000.
  • Must not have received previous Digitalisation Matching Grants.

Are all products subjected to the 50% off or up to RM5,000 from the Geran Digital PMKS Madani?

Only selected solutions offered by CelcomDigi come with the 50% off rebate for the first 12 months of the contract bundle.

Apakah maksud 'pengedaran pasang'?

Pengedaran pos menunjukkan jenis kandungan yang anda siarkan (imej, video, dll.) dan seberapa kerap setiap jenis disiarkan. Ini membantu mengenal pasti format kandungan mana yang paling banyak digunakan dan paling berkesan.

Any additional cost involved?

Processing fee (RM10/line), SST and proration (if any).

What are the offers in CelcomDigi Business Postpaid 5G Package Plan?

What are the offers in the Digital HR Management+ package?

You will get a bundle included of:

  • 5 x HR Super App License (altHR)
  • 1 x Business 5G WiFi (up to 500Mbps)
  • 1 x Business Postpaid 168 plan
  • 1 x Free 4G/5G router
  • 1 x Free 5G phone

What is HR Super App?

altHR is a full-service HR super app that helps companies of all sizes manage core HR functions such as leave entitlements, claims, employee profiles, and paperwork (see full list of core HR modules here).

It offers you developed solutions around Perks & Benefits, Employee Engagement, as well as Performance Management.

With an eye on the increasingly commonplace post-pandemic way of work that's more digital and flexible, altHR also helps companies manage remote work and productivity better with Digital Workspace to support your HR digitalization journey.

Where can I use altHR?

The altHR app is available on iOS & Android, as well as supported web browsers.

The altHR admin dashboard, on the other hand, is only accessible via the web app.

What's next for my HR Super App solution?

You will receive an activation link from our altHR team to register and onboard your company and employees within 5 working days.

What if I do not know how to set up my HR Super App account?

You can check out our knowledge base page to get self-guided resources. https://althr.my/library.

Can I access all modules?

Yes, once you subscribe to Digital HR Management you will have access to ALL altHR features. This subscription will include full access to all modules such as Leaves, Expenses, Checkins, Checklists, Documents, Highlights, Onboarding, Company Calendar, Time Tracking, and Rostering.

What modules are chargeable?

Modules not included in the Free Plan will be charged at RM1/employee/module unless otherwise stated. New features in the future may be chargeable. Pricing excludes SST.

How do I sign up for altHR?

Once you subscribe for the Digital HR Management package, wait for an activation email. Once that arrives, click on the link and create your login. That's it — you'll be able to see your dashboard and start your digital journey with altHR!

Do all my employees need to sign up?

No, only one admin is required to sign up for each company. Thereafter, that admin will be able to add and manage other employees on altHR.

Bagaimanakah syarikat saya akan dibil?

Pengebilan adalah melalui caj bulanan automatik ke kad kredit atau debit yang ditetapkan.

Seberapa selamat data saya di altHR?

Pangkalan data altHR dihoskan pada infrastruktur awan teratas yang dipercayai oleh bank dan syarikat Fortune 500

Apakah Perniagaan 5G WiFi?

Perniagaan 5G WiFi menawarkan sambungan yang mudah dan lancar dengan penghala yang tidak memerlukan persediaan yang kompleks, membolehkan anda mengakses internet dengan cepat tanpa sebarang pemasangan.

Bagaimanakah saya memasang penghala?

Penyediaan sangat mudah. Penghala rumah 5G canggih menghubungkan secara wayarles ke rangkaian sehingga tidak memerlukan kabel ethernet atau perkakasan tambahan.

Cukup pasangkannya di mana anda mendapat isyarat 5G terkuat di rumah anda - sedekat mungkin dengan tingkap.

Isyarat yang kuat ditunjukkan oleh lampu LED pada penghala anda.

Berapa cepat sambungan Internet?

Anda akan menaikkan kelajuan Internet sehingga 300Mbps melalui WiFi dan 500Mbps melalui kabel.

What happens if my area has intermittent 5G connectivity?

Upon intermittent 5G connectivity, you will be connected to a 4G network.

Where can I check the 5G coverage area?

You may check here or visit the nearest Celcom or Digi outlets to check whether your address falls within the 5G coverage area.

Does the 5G home WiFi come with calls and SMS?

This plan does not support calls and SMS.

Can I use this service whilst roaming overseas?

No, you cannot use this service outside Malaysia.

If I have exceeded the Fair Usage Policy (FUP), can I continue to browse?

Yes, upon exceeding the Fair Usage Policy (FUP) allocation of (1000GB), the speed will be throttled down to 512kbps until your next billing cycle. To continue the service at regular speeds, you may purchase an add-on Internet plan.

What are the available add-on Internet packages?

You can purchase any of the following add-on Internet packages below:

Bagaimanakah saya membeli pelan Internet tambahan?

Anda boleh membeli pelan Internet tambahan melalui aplikasi Celcom Life, Celcom Life Hub, aplikasi MyDigi atau dengan mendail*200#.

Jika saya mempunyai langganan Pelan Harian Plus yang aktif, kuota Internet mana yang akan digunakan terlebih dahulu?

Pelan Harian Plus akan digunakan terlebih dahulu.

Bolehkah saya membeli beberapa langganan Pelan Harian Plus?

Tidak. Pembelian berbilang semasa langganan aktif untuk Pelan Harian Plus tidak dibenarkan.

Adakah saya dapat melihat pelan tambahan Internet yang telah saya langgan?

Ya. Anda boleh melihat pelan tambahan Internet yang telah anda langgan melalui aplikasi Celcom Life, Celcom Life Hub & aplikasi MyDigi. Walau bagaimanapun, kuota Pelan Bulanan Plus anda akan ditambah kepada kuota Internet pelan asas anda.

What is CelcomDigi Business Postpaid 5G 168 Plan?

CelcomDigi Business Postpaid 5G 168 is a Plan that offers Unlimited 5G to help your business cope with greater demand for connectivity, now and in the future.

Apa yang berlaku kepada kuota pelan tambahan Internet saya yang tidak digunakan setelah tamat tempoh langganan?

Sebarang kuota yang tidak digunakan akan hilang selepas 24 jam untuk Pelan Harian Plus, atau setelah pembaharuan kitaran bil anda untuk Pelan Bulanan Plus.

How much do I have to pay for this mobile plan?

The price has been included in the package bundle price, you don’t have to pay a separate amount except for the Add Ons (If any).

Apakah tempoh jaminan untuk router?

Router mempunyai tempoh jaminan dua puluh empat (24) bulan.

What are the offerings in CelcomDigi Business Postpaid 5G 168?

The offerings are as follow:

For more information on the Plan, click here.

Bagaimana jika router saya rosak dan memerlukan penggantian?

Router WiFi Plug-and-Play yang disediakan dilindungi oleh jaminan terhad semasa tempoh kontrak anda.

What does Unlimited Calls to all Networks mean?

Unlimited Calls apply to all domestic mobile/fixed on-net and off-net usages (excluding video calls, calls to special numbers, calls to toll-free 1-300/1-800 numbers and calls to 121 numbers).

Di mana saya pergi untuk menggantikan router yang rosak?

Anda boleh masuk di mana-mana Kedai Celcom Bluecube & Digi untuk penggantian peranti.

What happens if my area has intermittent 5G connectivity?

Upon intermittent 5G connectivity, you will be connected to a 4G network.

Peranti apa yang boleh saya sambungkan ke router rumah 5G?

Anda boleh menyambungkan mana-mana peranti berkemampuan Wi-Fi di rumah anda ke penghala rumah 5G, dari PC ke komputer riba hingga set top box ke peralatan pintar.

What is the available Add-On for Hotspot?

For Principal Line, you can purchase Hotspot Add-On as follows:

Apakah perbezaan antara isyarat 2.4 GHz dan 5 GHz pada pelan WiFi rumah 5G saya?

The 5 GHz signal is faster but covers a shorter distance and has weaker wall penetration. The 2.4 GHz signal is slower but covers a greater distance with better wall penetration.

What are the countries included in my FREE roaming feature?

There are 22 countries included in the FREE roaming feature: Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Macao, Myanmar, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, UK, Vietnam.

Siapa yang memiliki router?

Penghala kekal sebagai harta CelcomDigi sepanjang tempoh kontrak. Pelanggan akan memperoleh pemilikan dan memberi hak kepada penghala setelah tamat tempoh kontrak anda. Untuk kejelasan, sekiranya anda memilih pembatalan perkhidmatan sebelum kontrak tamat tempoh, anda boleh memastikan penghala tertakluk kepada pembayaran caj penalti penamatan.

Can I use the Monthly Internet quota while roaming?

No. The Monthly Internet quota is applicable for domestic use only (within Malaysia). Internet usage while roaming will be chargeable on top of monthly commitment at roaming charges.

Apa yang berlaku jika penghala WiFi 5G yang disediakan oleh CelcomDigi rosak atau hilang semasa tempoh kontrak saya?

Sebarang kehilangan atau kerosakan (kerosakan fizikal, kerosakan air, serangan kilat, terbakar, atau kecuaian oleh pelanggan) akibat kecuaian atau penyalahgunaan tidak dilindungi di bawah jaminan, dan sebarang permintaan untuk penggantian dikenakan bayaran, anda akan ditawarkan dengan pilihan penggantian langsung di RRP.

What happens if I fully utilise my monthly Internet allocation within the billing cycle?

You can still enjoy the Internet access at 64kpbs up to 15GB. To continue enjoying the Internet service at a faster speed, you can purchase the Internet Add-On via Celcom Life App or Business Portal.

Bolehkah saya membeli router tanpa kontrak?

Tidak, pakej ini dilengkapi dengan kontrak 24 bulan.

What happens if I do not fully utilise my monthly Internet allocation?

Any unutilised Internet allocation will be forfeited upon commencement of the next billing cycle.

Bolehkah saya menyimpan penghala sebaik sahaja tempoh kontrak telah tamat?

Ya, pemilikan penghala akan dipindahkan kepada anda setelah kontrak tamat tempoh.

If I have exceeded the Fair Usage Policy (FUP), can I continue to browse?

Yes, upon exceeding the Fair Usage Policy (FUP) allocation of (800GB) of the Mobile Internet Quota, Internet Usage will be throttled down to 10mpbs until your next billing cycle.

Can I terminate my plan before the contract ends?

If you terminate before the contract ends, it will trigger a penalty and early termination fees apply.

How do I terminate my contract?

Termination of service can be made to CelcomDigi careline by dialing *1111.

Can I terminate one of the packages included in the bundle?

No, you cannot terminate individual packages within the bundle. The entire bundle must be terminated as a whole.

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