Meet Handal Indah,

the largest public bus provider in Johor.

Operating under the brand name Causeway Link, the company launched its services in 2003 with just 8 buses, successfully disrupting a 30-year monopoly previously held by a Singaporean-based company in cross-border bus services.

Challenges

To mitigate these challenges and ensure future readiness, investing in new technologies and reliable internet connectivity is essential.
Operational Efficiency

The company is manually tracking their daily operations, leading to inefficiencies and delays.

Error Potential

Manual tracking slows down operations and increases the likelihood of errors, impacting efficiency and customer satisfaction.

Technological Advancement

Upgrading to automated systems will streamline processes, and and maintaining the company's reputation for reliability and trustworthiness.

“CelcomDigi is our trusted partner in SME digitalisation, they help to increase customer service efficiency.”

Lim Chern Fang
Handal Indah Executive Director

Results

CelcomDigi helps to achieve autonomous vehicles for the future.
Enhanced Customer Care

Reliable connection allows the business to provide reliable service to the passengers.

Improved Business Performance

Passengers can access the information to know where the bus is and its estimated time of arrival.

Real-Time Fleet Tracking

Enhanced, simplified and automate the business operation by real-time fleet tracking.

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Introduction

The Bus Service Provider

Handal Indah Elevates Malaysia's Bus Riding Experience

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C‍hallenges

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Manual tracking slows down operations and increases the likelihood of errors, impacting efficiency and customer satisfaction. To mitigate these challenges and ensure future readiness, investing in new technologies and reliable internet connectivity is essential for streamlining processes and maintaining the company's reputation for reliability and trustworthiness.

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S‍olutions

Learn how CelcomDigi can be your business partner

As low as RM2.60 per day!

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The Features

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The Results

Learn what practical steps we took to achieve solve the problem
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